Reference

How 8899eg Handles Your Personal Information

This Privacy Policy covers everything we collect when you open an account, make a deposit via GCash, Maya, or InstaPay, and use the 8899eg lobby — and it explains exactly how we protect and use that data.

Account data protectedGCash, Maya, InstaPay coveredYour rights, clearly statedNo data sold to third parties
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8899eg How 8899eg Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About This Policy

If you have a question about how your data is handled, want to update your account details, or need to submit a formal data request, our support team is the right place to start. Reach us through live chat inside your account dashboard, or send a message to our dedicated email address. We handle all privacy-related queries through the same channel as payment and account support.

Live Chat Open the chat widget from inside your logged-in account. Our team reviews privacy and data queries alongside account and payment questions.
Email Support Send your privacy request, data correction or deletion enquiry to our support email. Include your registered mobile number so we can verify your account.
Account Settings Some personal details — display name, linked e-wallet, mobile number — can be updated directly from your account settings page without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply security measures across every layer of your account — from the moment you enter your GCash or Maya details to the point a withdrawal clears. Sessions are encrypted, login attempts are monitored, and payment credentials are never stored in plain text on our systems. Here is how each area of data handling works in practice.

Payment Data Security

Your GCash, Maya, and InstaPay details are transmitted over encrypted connections. We store only the reference data needed to match your deposit to your account wallet — not your full wallet credentials.

Cookie and Session Policy

Cookies keep your session active while you browse the lobby and switch between game categories. You can clear cookies through your browser settings, but doing so will log you out of your current session.

Data Retention Period

We keep your account and transaction records for as long as your account is active and for a period after closure, as required by applicable rules. You may request what we hold at any time through live chat.

Third-Party Access Limits

We share data only with payment processors — such as the networks that handle GCash and InstaPay settlements — and only to the extent needed to complete your transaction. No marketing data sales.

Your Privacy Policy Questions

The questions below cover what we get asked most about data collection, account information, and your rights as an 8899eg account holder. If your question is not here, live chat or email support can address it directly.

We collect your name, mobile number, email address and the payment method you register — GCash, Maya, or InstaPay. We also log device and session data to protect your account from unauthorised access.

We share data only with payment processors needed to settle your GCash, Maya, or InstaPay transactions. We do not sell personal data to advertisers or pass it to unaffiliated third parties for their own use.

Send a data access request through live chat or email support. Include your registered mobile number so we can verify your identity before releasing any account or transaction records.

Yes. Submit a deletion request via support. We will action it subject to any legal retention periods that apply — for example, transaction records we are required to keep under applicable local rules.

Cookies manage your login session and keep your account state active while you browse. Clearing them through your browser will end your session. We do not use cookies to track you across unrelated external websites.

We retain account and payment records for a period after closure as required by applicable rules. Once that retention period passes and no legal hold applies, your data is removed from our active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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